In the U.S. , the average turnaround time for education and employment verifications is typically three business days. However, it is important to realize that business standards in the rest of the world are much different than in the U.S. and because of this the typical turnaround time is five to ten business days with longer delays possible in some cases due to factors beyond anyone's control. Info Cubic is committed to doing everything we reasonably can to turn orders around as quickly as possible. For instance, we review the status of every order locally every day and communicate with our overseas researchers accordingly. We subsequently update status notes as meaningful progress is made. Clients can be assured that Info Cubic is doing everything possible to push orders to completion and when there are delays caused by factors beyond our control, those are noted in your status updates.
Here are some of the factors affecting turnaround time:
International time difference: When Info Cubic receives an order from a U.S. firm, keep in mind that much of the rest of the world is still asleep--the order processing is by necessity delayed until the next business day.
International calendar : Holidays in the rest of the world cause schools and businesses to be closed at times when the U.S. is open for business.
Political and economic considerations: Infrastructure in some areas of the world in which we are asked to obtain verifications is poor to non-existent in so far as record keeping, telephone and fax services, internet access and consistent business practices are concerned.
Research: Quite often, the contact information contained in an international verification requires Info Cubic to do research to locate the employer or school. This sometimes requires additional information, interpretation skills, letter writing and a near-investigation level of effort to establish contact with the verifying party or determine whether they are still in business.
Business customs and practices: in the U.S. most businesses are staffed and open 9-5, M-F. There is invariably an office manager, human resources representative or staffing office that can assist with verifications. That is not always the case outside the U.S. In some countries, verifications can take a number of voice mails, e-mails and faxes before someone responds. If the employer is small, the office may only be staffed intermittently. |